top of page

Free shipping on orders over €60

ULTIMATE 8 SPORTS

  • Q2: What makes Ultimate 8 different from other retro football jersey brands?
    Unlike many other brands in the global retro football shirt market, we develop exclusive styles, including rare and lesser-known jackets from the 80s and 90s. Additionally, we pride ourselves on offering the best after-sales service: Guaranteed restock fulfillment in case of missing items. Surprise bonus jerseys—for larger orders, we occasionally include random free jerseys as a special thank-you to our customers!
  • Q1: What is Ultimate 8?
    Ultimate 8 is an online store specialising in football apparel, with a focus on retro football jerseys and jackets. Founded in 2020, our factory is located in Guangzhou, China, and we primarily export to Ireland, the United Kingdom, Australia, and New Zealand.
  • Q3: Are your products made with high-quality materials?
    Yes! Our jerseys are expertly crafted using breathable, durable fabrics to ensure comfort and longevity. They are perfect for both casual wear and sports activities.
  • Q5: What is the difference between Felt Vinyl and Heat Press Vinyl for jersey printing?
    Felt Vinyl and Heat Press Vinyl are two distinct materials used for printing names and numbers on jerseys, each offering a unique texture and aesthetic: 🔹 Felt Vinyl Made from a soft, plush material similar to felt. Provides a classic, vintage look—ideal for retro jerseys and traditional designs. Adds depth and texture to the jersey for an authentic old-school feel. 🔹 Heat Press Vinyl Has a smooth, plastic-like finish, similar to a vinyl record. Applied using heat and pressure, ensuring sharp, precise details. Highly durable and best suited for modern designs that require crisp, clear graphics. Both options offer high-quality finishes, so the choice depends on whether you prefer a classic retro feel (Felt Vinyl) or a sleek, modern look (Heat Press Vinyl).
  • Q5: What is the difference between Regular and Slim-fit jerseys?
    The Regular version is designed for fans with a relaxed, casual fit. It is made of 100% polyester fabric, slightly thicker, and less breathable, making it ideal for everyday wear and collection. The Slim-fit version is the player edition, featuring a tighter fit. When choosing a size, it is recommended to go one size up compared to the regular version. It is also made of 100% polyester but includes mesh paneling for a lighter, more breathable feel with enhanced moisture-wicking properties—perfect for sports and active wear.
  • Q4: Do you offer custom-made jerseys?
    Yes! We provide custom jersey production for customers looking to custom-made a specific football kit. The minimum order quantity is 8 sets, and the production time is typically 15-20 working days. Please contact our customer service team to discuss your customisation needs.
  • Q1: What sizes do you offer?
    Retro jerseys are typically available up to EU-2XL, while current season jerseys from major clubs usually go up to 4XL. You can find the size chart on each product page to help you choose the right fit. If you're unsure, feel free to contact us for recommendations.
  • Q3: Do you sell kids' sizes?
    Yes! All children's sizes for both current season and retro kits cover height ranges from 90cm to 160cm, suitable for kids and teenagers. Please refer to the size chart on the respective product page for specific measurements.
  • Q2: Do your jerseys come with player names and numbers?
    Almost all jerseys can be customised with a name and number, and the font style is generally consistent with the original design. Customisation requires an additional fee. For most jerseys from the mid-1990s and earlier, only number printing is available. Some jersey models also offer two different types of printing materials for the numbers.
  • Q5: What should I do if I receive the wrong product or order?
    If you receive an incorrect item, please contact our Customer Service Team immediately. Provide the details of your order, and we will assist you in resolving the issue promptly.
  • Q3: Can I modify or cancel my order after placing it?
    If your order has not yet been processed, we may be able to modify or cancel it. Please contact us within 12 hours of placing your order for assistance. Changing the delivery address may be possible, but only if your order has not yet reached the shipping stage. If you have already received a shipping confirmation email, the address cannot be changed.
  • Q4: Why was my order cancelled?
    Your order may have been cancelled for several reasons, with the most common being that the product you ordered is no longer in stock. We strive to fulfill all customer orders, but in rare cases, stock availability issues may arise. If your order (or part of it) is cancelled, the relevant amount will be refunded within 3 days. Please note that your bank may take additional time to process the refund. If you need more details regarding the cancellation, please contact our Customer Service Team.
  • Q2: What payment methods do you accept?
    We accept credit/debit cards and PayPal. Your payment information is encrypted and secure.
  • Q1: How do I place an order?
    Simply browse our website, select your preferred jersey or sportswear, choose the size and customisation (if applicable), and proceed to checkout.
  • Q1: How long does shipping take?
    Standard shipping usually takes 7-15 business days, depending on your location. You’ll receive a tracking number once your order is shipped. We work hard to pack and ship your order as quickly as possible.🔹 Please Note: Our warehouse is closed on Saturdays. Orders placed on or the day before Saturday may experience a 1-2 day delay. Certain remote areas may face delivery challenges. If we are unable to ship to your location, our Customer Service team will notify you of a cancellation or special conditions as soon as possible.
  • Q6: Why was my order returned to the sender?
    Your order may have been returned to the sender due to: An incorrect shipping address (e.g., missing flat/unit number). The package was not collected from the local post office within the required time frame.
  • Q7: My order was returned to the sender. What happens next?
    If your order was returned, please contact our Customer Service team to arrange re-shipment.
  • Q4: Do you ship internationally?
    Yes! We ship to many countries worldwide. Shipping costs and delivery times vary based on your location. You can check shipping rates at checkout.
  • Q3: How can I track my order?
    Once your order has been shipped, we will email you a tracking number and a link to track your package.
  • Q5: What happens if my order is delayed or lost?
    If your package is delayed, we recommend checking the tracking information first. If it appears lost, please contact us, and we will assist you in resolving the issue.
  • Q2: How much does delivery cost?
    Ultimate 8 offers a flat shipping rate per delivery address: FREE shipping on orders over €60. €12 shipping fee for orders under €60.
  • Q4: Can I exchange an item?
    Unfortunately, we do not offer direct exchanges. If you need a different item, you will need to: Return your original order for a refund. Place a new order for the item you want. If you need help re-purchasing, feel free to contact our Customer Service Team.
  • Q3: Do I have to pay for return shipping?
    Yes, customers are responsible for return shipping costs unless the return is due to an incorrect item.
  • Q1: What is your return policy?
    We accept returns within 7 days of receiving your order, as long as the item is unused, unwashed, and in its original packaging. Customised items cannot be returned unless there is a defect.
  • Q2: How do I return an item?
    Please contact our customer service team with your order number and reason for return. We will provide return instructions and processing details.
  • Q1: Do you offer discounts or promotions?
    Yes! We frequently run special promotions and offer discounts for bulk orders. Sign up for our newsletter to receive exclusive offers.
  • Q2: Can I use multiple discount codes on one order?
    No, only one discount code can be applied per order.
  • Q1: Do you offer wholesale or bulk discounts?
    Yes! We offer special pricing for team orders, clubs, and bulk purchases. Contact us for a custom quote.
  • Q2: Can I get my team’s logo or sponsor printed on jerseys?
    Yes, we provide custom team printing services for bulk orders. Please reach out with your requirements.
  • Q1: How can I contact customer service?
    You can reach us via: 📧 Email: info@u8retro.com
  • Q2: What are your customer service hours?
    Our support team is available Monday to Friday, 9 AM - 6 PM (China Standard Time, GMT+8).
bottom of page